Creating a Ticketed Event

Tickets are directly tied to the specific Event you are creating. It cannot be used by your customers for anything else. Most businesses use Tickets for special, unique, one-time events such as a workshop or training.

Tickets are built within the Event itself. You can build multiple tickets for each Event, and each ticket can have special dates and times when it goes on and off sale. 

When creating a ticketed event, it's important to be mindful that you cannot use tickets AND passes (including payment plans) for the live event. When you come to the event category selection, you do not need to choose one. 

The benefits of selecting an event category is primarily for what comes after a live event; the replay! If a replay is going to be available, the ticket you're about to create will only apply for those who are registering for the live event. By selecting an appropriate event category, all passes and subscriptions that are tied to it will be applicable during the replay registration flow. 

Build a Standard Ticketed Event

When we think of a ticketed event, we see this as an event that has a single performance associated to it! We'll begin by visiting  Products > Events > New Event

Add your event details like the name, description, photo, and schedule. For additional assistance on creating an event, please consult our helpdesk article or our video tutorial

When you come to payment options, deselect  Accept Passes and begin to add your ticket details (i.e. name, description, price). *Note: like passes, discounts should only be added if you are offering a time based discount like an Early Bird Special. 

*For more details on creating a donation ticket, please consult our article: Creating donation-style tickets

If your schedule is not selected as a training or workshop series, you will have these options for your on sale and off sale ticket timing. You also have the option to choose how long someone has access to their replay! 

If you're wanting to choose the exact date and times for when your tickets will be off sale, you'll want to scroll to the schedule builder and choose TRAINING OR WORKSHOP SERIES. Once this option has been selected, you will have the freedom to choose the sales start and end time frame. *Note:  If you have more than one existing schedule please be mindful that by choosing to have the schedule as a series, it will register your students for all performances. 

*WARNING: Creating a schedule as a Training or workshop series will allow your customers to register for ALL performances. If you are offering a drop in price (i.e. students can drop in to specific classes), please do NOT choose this option. You will want to use the format above for tickets or consider making your event accept passes instead. 

If you're using Union's payroll feature, be sure to update this category if needed and feel free to add a revenue category to help with your reporting! Once you're done, create your event! 

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