Creating a Ticketed Event

Tickets are specifically linked to the event you're creating and cannot be used for another event. They are ideal for special, unique, events like a workshops, or training. Within an event, you can create multiple tickets, each with its own availability window and limits on sales.

While still in Beta, you can now use both passes and tickets for an event! Please visit our support article on how to apply this to an event.

Creating a ticket in Union follows a similar process to building a pass or any other pricing product. You'll start by adding key details, including:

• Ticket Name
• Ticket Description
• Ticket Price

Learn more about adding an event based discount and allowing purchaser to choose price.

Set the Ticket's Purchase Availability

Anytime: Tickets will be available to purchase when the event is created.

Relative to Start: This option allows you set the on-sale start date based on the event's start date. Once you've added the Sales Start timeline, you can then choose when the ticket Sales End.

Only During: Allows you to set the ticket's start date and time and choose the date for when the ticket should no longer be available to purchase. This comes in handy if you're going to be offering a special rate for a limited time only. The end date/time that's added will prevent any purchases before or after.

Give your Customers Access to the Replays

If your event will have replays available for customers to access, you can leave the defaulted checkbox ticked and add the number of days they can have access to them.

Set the Ticket's Valid Period for Replay Access

You'll then have the ability to choose the period for when the ticket is valid. Visit our support article that shares more about each valid option. The valid period you add on a ticket will most affect the replay access. In cases where it's an in-person only event or an external URL where a replay won't be available, it's likely that the valid period can be set to, Starts at purchase for 1 day.

If you're going to allow customers access to replays for your event, let's take a look at how this ties in with the three options provided.

Starts at Purchase for 60 days: 60 days would begin when the customer purchased the ticket. If the customer purchased the ticket 1 month prior to the event starting, the ticket would no longer be available for your customer to use if they wanted to access the replay after the event started.

Starts after First Registration: 60 days would begin at the customer's registration. If you're event is a multi-day event (or a series), your customers will have access to the replays from the first day of your event (rather than the last day).

Only During: This option provides greater flexibility by allowing you to set specific dates and times for when customers can access the event replays and for how long.

Setting Access Limits

If a ticket requires any limitations (i.e. discounted ticket offer), you can include these limits per ticket you create. Visit our support article to view all of Union's Discounts and Access Limits that includes examples of when you may use them.