Issued vs. Redeemed
When a customer registers for a class or event in Union, their registration is assigned a status to help you track activity and attendance. These registration states—Issued, Redeemed, and Canceled—give you a clear view of how a pass or ticket is being used and whether the customer actually attended. Here's what each state means and how to use this information in your reports and daily operations.
| Registration Issued: Someone registered for a performance or did not attend. |
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Registration Redeemed: Someone who was checked-in for a performance. An attendee can be check-in by a staff member, self-service registration & check-in with a QR Code, or self-service check-in with a QR code. When a customer is registered for a virtual class, their registration will automatically turn to Redeemed if they click Join against their class or replay. |
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| Registration Canceled: An attendee or someone with an elevated role in Union canceled the registration. |
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For a quick look at the various check-in methods, please visit our support article.