Cancel a Registration (as an Admin)

Your students can cancel their registrations while signed in to their Union account (exception includes cancelation windows). However, if you would like to do this for them, you can do this with your admin, teacher, or front desk role.

In Union, you can access your classes through your admin calendar view or from your Upcoming Sessions (shown here). Click on the performance or Check-In to see the upcoming registrations.

If you are teaching a hybrid class (i.e. in-person and virtual), you can toggle between each list by clicking on the registration type.

Click the drop down next to Check In and select Cancel. Once canceled, you should see a new tab called, Canceled.

Learn more about Cancel (Silent) and Cancel w/ Late Fee.

When you imitate the action to cancel a registration, your team must click OK.

If the student registered with a drop-in pass or class pack, the registration credit will automatically be applied to the pass it was deducted from to be used at a later time.

At anytime you need to restore a canceled registration, simply click the drop-down button and click Uncancel. This is will fully restore the customer's registration.