Edit a Customers Subscription
Union provides you with the ability to customize a customer's subscription to suit their specific needs. However, there are certain rules that can be modified, including price adjustments (with the exception of setting it at $0), registration types, registration limits, and event categories.
Making Changes to Subscriptions
If you need to adjust registration limits or alter the billing period, it is recommended to attach a new subscription. If you wish to change the billing cycle, consider attaching a new subscription as a trial. Please remember to cancel their current active subscription to prevent double billing.
Important note: If you edit a customer's subscription price, the changes will apply to all future payments and will be reflected in their recurring monthly charges.
Special Edits and Mass Edits
Please be aware that any special modifications made to a customer's pass or subscription will exempt them from any future bulk edits applied to the original pass/subscription. However, you will always receive a notification if there are pass or subscription holders not affected by the changes for easy access to update those accounts.
Accessing Customer Accounts
In the Union admin interface, you can access a customer's account through any report or by using the global search bar
- Scroll down to the Subscriptions section and click the dropdown arrow next to "View," then select "Edit."
All changes made here will exclusively apply to this customer's account. Once all edits are completed, click "Update"
We hope this guide helps you efficiently manage customer subscriptions in Union. If you have any further questions or need additional assistance, please do not hesitate to reach out to our support team at support@union.fit. We're here to help!