Cancel & Refund a Subscription Pass
Canceling a subscription pass (auto-renew) does not refund the order and refunding an order does not cancel a pass.
Here's how to successfully cancel your customers pass and issue their refund.
Select the specific member by doing a global search and then click on their name.
Scroll to the Subscriptions block. Click the drop down arrow next to edit and click Cancel Now
Go to Paid Orders and click Show
Click Refund Money
Adjust the dollar amount (if needed), add the reason, and click Refund
Here is the email confirmation your users will receive: