Managing Waivers
In Union, every customer who registers themselves (Online, App, or via a Self-Service Check-In QR code) will be required to sign the latest version of your waiver. See this article on how to keep your waiver up-to-date.
It is important to note that registrations can be created for customers who haven't signed a waiver in certain cases:
- Customers that are imported from another system
- Customers that have only ever been registered by a staff member through the Register
- Customers that use a third-party system like ClassPass
These options can be set in your Waiver Settings by going to Settings > Waiver:
- Send an email after any registration and request they sign the waiver if they have not signed the latest version.
- Direct them to check-in via the Self-Service Check-in Kiosk. They will be prompted to accept the waiver prior to checking in. This feature will require customers to accept the waiver by checking in at the Kiosk, accepting the Waiver QR Code, or registration QR code and will not automatically check them in (including the register). Only an admin/teacher/front desk can override the check-in. Visit our support article to see our Self-Service Check-In Comparisons.
Inside the Waiver Settings
Send Waiver Requests
If this setting is enabled, your students will receive an email prompting them to sign the waiver if they haven't already done so or if they haven't signed the latest version of the waiver yet.
The check-in page will still prompt your students to use the Kiosk to check-in, but they will also be sent an email. Here's what it will look like on the member page:
Require Students to Accept Waiver Prior to Check-In
If this setting is enabled, you will be able to add your student to the check-in page, but you will see an alert that indicates they should check-in at the Kiosk to accept the waiver.
Self-Service Check-In registration settings are set to automatically check-in students 4 hours prior to registering for a class. Learn how to customize this here.
Additional Waiver Setting
Union has recently implemented QR Codes as an additional option for customers to sign waivers, offering a convenient way to complete self-service check-in with a quick scan!
To generate a QR Code for your waiver, follow the steps here! Once configured, students can scan this on their mobile devices and be directed to sign the waiver online.
Icons and Status
On the check-in page and the client page, you can see a waiver icon:
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Red means they've never signed |
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Yellow means they've signed an older version of your waiver |
Here's how it looks on the Check-In page for someone who has not signed:
And for how it looks if they've signed an older version:
