Customize Your Organization's Waiver & FAQ
Union helps you manage risk at your business by requiring every customer to actively accept your liability release before they can purchase passes or book a spot in an event. Out of the box, Union provides your org with standard waiver & liability text. You can customize this at any time and we do recommend looking at including some additional terms and conditions. Please connect with your team to ensure your waiver/liability is written with your business in mind.
Learn more about waiver management.
Here are some inclusions Union has seen added to a businesses waiver.
- Class arrival time
- No Show/Late fees
- Refund Policy
- Cancellation Policy
- Subscription/Payment Plan terms & conditions
- Pass expiration details (i.e. passes have expirations and they are not extended)
- How to cancel a subscription (i.e. Cancellation of recurring subscriptions can be managed in your Union account or emailing [BUSINESS EMAIL].
- Direct link for where customers can locate your policies publicly (i.e. waiver link from Union or website). Example;
You can find our full list of policies on our website: [WEBSITE]
How to Edit your Waiver
You can update it by logging into Union as an administrator, clicking the gear icon in the upper right corner and choosing Waiver .
Click Edit Waiver Text to apply your preferred waiver text. Once your changes have been applied, click Update Waiver.
As a reminder, any edits you make to your waiver, your students will need to reaccept the waiver depending on your waiver settings.
FAQ
For a detailed outline of Union's waiver settings, please visit our support article.
How often will customers need to accept the waiver?
They will only be required to accept the waiver once. If you edit your waiver, existing customers will be prompted to reaccept the waiver.
Where will they see the waiver?
There are a few options for how one can accept the waiver. Our waiver management support article can outline them for you in greater detail. Let's take a quick look at what it would look like for self-service customers.
When your customer goes through the registration flow, they must click the checkbox that states, I accept the Liability Waiver Agreement for [YOUR ORG NAME] in order to complete their registration.
The customer can always click on the bolded, Liability Waiver Agreement, to view the waiver in full.
What's great, is if you have any hyperlinks included (i.e. linking to your website's policies), they can click on these directly from this waiver view.
Is there a link I can use to put it on our website?
Yes, you can grab a link when viewing your waiver QR Code.
