Cancelled Auto-Renew Report

This report helps you monitor subscription cancellations.

Report Highlights

  • Total Count: This section shows the total number of auto-renew subscriptions that have been canceled within the selected date range.
  • Time Period Filters: The report can be filtered by time periods such as day, week, month, quarter, or year to understand when most cancellations are happening.
  • Can quickly toggle between Cancelled, Net New, and New.
  • Date selector available
  • Download as a CSV (detailed reporting)



FAQ

1. What does it mean if an auto-renew subscription is canceled?

An auto-renew subscription is canceled when a customer decides to stop their recurring subscription, meaning they will not be billed for the next cycle. Canceled subscriptions will not renew unless the customer reactivates them.

2. Can I see why a customer canceled their subscription?

While this report provides details on when a subscription was canceled, it does not show the reason. Union is working on capturing this from your customer in the software.

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