Account Balance Reporting

While you always have access to a customer's account balance history from the members page, Union has Account Balance Summary and Account Balance Transaction reporting to help you identify active balances. To locate your account balance reporting, follow Reports > Balances.

Account Balance Summary Report

This report offers a compiled list of any member that has an active account balance.

You have the option to export the report or view a member's balance history. Once downloaded, you can adjust the columns to match your businesses requirements.

While you're on the Account Balance Summary overview, you can click to see each customer's Balance History. This can give you insight on how the balance was obtained (manually added, refunded to account balance, or gift card) and how it has been used thus far.

Account Balance Transactions Report

This report offers greater insights on any transactions that includes an account balance for a specific date range. Examples include, gift card redemptions (when the balance has hit the members account), a manual adjustment, a purchase was made.

Reading the Report

First, you will want to ensure you have selected the correct date range. You have the option to download the report too!

Credits: Total Account Balance Issued (during the time period selected)

Debits: Total amount of Account Balance Applied (during the time period selected)

Outstanding: Total Outstanding Account Balance Amount