How Access Codes Work

Access Codes provide you with the ability to offer special online deals to specific groups of customers. This feature is particularly useful for providing targeted discounts to select subgroups within your customer base.

You can safeguard a Pass or Ticket with an Access Code, allowing you to share it exclusively with designated individuals. For a step-by-step guide, be sure to watch our video tutorial on applying Access Codes to passes and tickets!

Creating Access Codes

For a Pass:

Steps to Complete

Visual Support

Navigate to the Pass Builder screen.

Check the box labeled "Requires access code". This will reveal an empty text field titled "Access Code", and then enter your desired combination of letters and numbers in this field.

And then Save or Update Pass.

For a Ticket:

Steps to Complete

Visual Support

Go to your Events and select the ticketed event that you would like to edit.

Within the event's Ticket Builder screen (Payment Options), locate the "Access Code" text field, and then enter your code.

And then Update Event.

Sharing and Utilizing Access Codes

Method 1:

  • Share the alphanumeric code you entered into the Access Code field with your customers. They can apply this code either on your public passes page or during the event or performance registration process. Once they input the provided code, the Pass or Ticket protected by the Access Code will become visible to them.

Method 2:

  • If you've created a Pass (not a Ticket) protected by an Access Code, you have the option to directly link your customers to the corresponding Pass. Navigate to your protected pass or subscription and click the dropdown menu on the right side of the screen. Select "Direct URL." Copy the generated URL and send it to your customers as a clickable link. When they click on this link, they will be guided seamlessly through the checkout process without the need for additional selections or code entry.

Here's how it works for your customers:

These steps empower you to offer exclusive deals with precision and ease. Should you have any further questions or need additional assistance, please don't hesitate to reach out to We're here to help!

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