Automated Email Previews: Orders

When a customer buys a pass, subscription, or any product from your Public Passes page, they'll receive an order confirmation via email. They can also make purchases during the registration process. Below are the key details included in a Payment Order email:

  • Order number, date, and time of purchase
  • Description of their purchase (e.g., pass name)
  • Quantity bought
  • Amount paid

Purchase of a Pass Type Only:

Here are the automated emails your clients will receive when they make a purchase of only a pass, a subscription or a payment plan that is not tied to a series event. If your customers need access to this receipt again, they can always locate all paid orders when signed in to their Union account. 

Registration & Payment Email:

The email received with have details about the class they registered for, along with their order specifics. This email will always provide information about their upcoming class, including a direct link to join, access to the re-stream (for livestream events), and an ICS file for their digital calendar. Your students can access this information while logged into their Union account.


      • Livestream Registration and Payment Details

      • Video Call Registration and Payment Details

      • In-Person Registration and Payment Details

      • Payment Plan (Livestream) Registration and Payment Details

      • Replay Registration and Payment Details

If students register for a replay and purchase a new pass, they will receive an email confirmation. Please note that students who register for a replay with an existing pass will not receive an email confirmation.

These emails ensure that your clients have all the necessary details about their purchases and upcoming classes. Should they need to revisit this information, they can easily find their paid orders while logged into their Union account.

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