Automated Email Previews: Registrations

In Union, your customers can purchase a pass up-front and decide at a later time what class they would like to attend/register for. When this path is followed, here are previews of Union's automated registration emails. If you would like to see emails your customers may receive if they register for a class and purchase a new pass, please visit Automated Email Previews: Orders

*You can also view these emails by registering yourself. Visit our video tutorial to learn how! 

The fixed information provided in each registration email will contain:

  • The registration order number with the date and time of when the registration was made.

  • Details about the class they registered (including direct links and/or physical address if class is in-person). If it is a virtual class, please know if your students try to "Join Livestream" or "Join Video Call" before the class has begun, it will take them to the class description page. 

  • A registration.ics so you customer can add it to their digital calendar

  • A link to view all of their registrations

  • A link to sync their registrations to their digital calendar

  • Description of what pass type they used to book their class

Livestream Registration Email

In addition to the fixed content mentioned above, a livestream registration email will also contain a link for your customers to use after the class has ended to access the restream. *This link will only be accessible if the livestream had no major interruptions.

Please know that your students can always access their registration details while signed into their Union account

Video Call Registration Email

When a customer registers for a video call (i.e. Zoom) they will have the option to join the call from their email. Here is an example of a video call registration email with an existing subscription. 

*Note: by default, this link will redirect them into the class 5 mins before the class. Your students will not have access to this private link before then. If you would like to customize this, please visit our support article, Customize When Your Students Can Enter a Virtual Class.

In-Person Registration Email

If your customer registers for an In-Person performance, they will also be provided with the location for where the class is being held. Here is an example of a registration email with a customer who has an existing pass. 

*Pro-Tip: users can click or tap to view that location in their favorite mapping service.

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