Waitlists
When In-Person event fill up, customers can add themselves to a Waitlist to receive a SMS notification if a spot become available. See our video tutorial for more details!
Turn on Waitlist
To turn Waitlist settings on, go to Settings> Waitlist and check to Enable Waitlist. You can also have a cutoff time before the class starts so people on the waitlist will no longer be notified. For example, if someone (or an admin) cancels their registration two minutes before class, unless a student can get to the studio in two minutes, the opened spot notification may be irrelevant for them.
Customer Flow
The standard registration screen
If the In-Person class is full, you customers will now see the ability to Join In-Person Waitlist.
If your customer does not have a valid phone number (i.e. 555-555-5555), it will prompt them to enter a valid phone number in their account. Union currently can only confirm the phone number is valid not whether it is a land line or mobile number.
After joining, customers will see this message
And receive a text message like this
If a spot opens up due to cancelation, either by an existing registrant or by an administrator, they will receive a text message like this that they can click and register for:
Registration Page
You can view who has signed up on the Waitlist when visiting the performance registration Check-in screen.
Created is letting you know when they joined the waitlist. You can hover over Created for the exact time stamp. Delivered lets you know your students received the SMS notification that they are on the waitlist. You can hover over Delivered to see when the notification was sent.
By clicking Register this will take you to Union's register so you can register your customer for the class. *Note: If there have been no cancelations, you will override the capacity if you have admin or teacher permissions.
If you click the drop down arrow next to Register, you will have the option to Cancel their waitlist registration.
Notify Waitlist will send SMS message to all waitlist members that a spot has opened up (even if one is not available).
If you need to look at the Waitlist Log click the drop down arrow next to Notify Waitlist. This is a great tool to use if you are needing to do some troubleshooting for your waitlist members. Here's where you can see more details about the performance registration history. You'll be able to see when students registered and when students were added to the waitlist. Please visit our support article about reading the Waitlist Log.
Warning: If you have a limit of when students can join a waitlist (Minutes Before Class Waitlists Can be Joined) and a cancelation occurs within this time frame, students will NOT be notified. If you would like to notify students, you can manually Notify Waitlist.
