Waitlists
Union's waitlist feature allows students to register for SMS notifications, so they'll be alerted if a spot becomes available in a fully booked in-person class. Discover how it works in our quick video tutorial!
This article will cover:
Waitlist Settings
Waitlist Modifications (i.e. manually add a customer to a waitlist)
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Waitlist Settings
To enable the waitlist for your events and customize this feature, visit your org settings by going to Settings > Waitlists > Edit.
Defining Waitlist Settings
| Enable Waitlist for In-Person Performances | Activating the waitlist feature allows your clients to add themselves to a waitlist for a particular class. If the class reaches full capacity, they will be notified and have the chance to secure a spot if one becomes available. |
|---|---|
| Minutes before a class can be joined | This refers to the period just before a class begins when students are allowed to join the waitlist. During this window, students will no longer be able to add themselves to the waitlist. |
| Seconds between Notifications | This determines the interval before the next notification is sent to the following person on the waitlist, giving the current first person more time to complete their registration. It ensures that the first person has ample time to complete their sign-up before another notification is sent to the next person in line. |
Waitlist Note
At times, you may decide to increase a class' capacity to accommodate students on the waitlist. This does not automatically notify them to register or automatically register them. Customers only get an SMS alert about an available spot if it results from another student's cancellation.
If you do increase a performances capacity, once you apply the changes, you will want to Notify Waitlist directly from the performance. If you would like to prioritize a customer who's on the waitlist, you simply click Register against the customer's waitlist registration.
Waitlist Features
Did the SMS Reach the Customer?
On the Check-in page, you may view who has signed up for the waitlist through the Waitlist tab. Next to a student's name, you'll either see:
- Created: When they joined the waitlist
- Delivered to show when they received an SMS notification
Notify your Waitlist
When a customer (or admin) is added to the waitlist, they will automatically receive an SMS letting them know the class they've been waitlisted for. There may be a few times where you want to trigger an SMS to everyone on the waitlist (i.e. a spot opened up).
Add a Customer to the Waitlist
If you would like to offer support for your customer, you can add a customer to an already existing waitlist. When the customer is manually added, they will still receive an SMS.
*Customer must have a valid phone number. If no phone number is on the customer's account (invalid number), you will be prompted to add one on the pop-up.
Register a Waitlist Customer
If you would like to prioritize a customer who's on the waitlist, you simply click Register against the customer's waitlist registration.
*Note: Admins can override a class capacity and register students even when the class is fully booked.
Cancel a Waitlist Registration
Click the drop down against the customer's waitlist registration to Cancel.
You will see a pop-up to verify the waitlist cancelation.
Waitlist Log
The waitlist log tracks information of the students on the waitlist, including their names, the date and time they were added, and their waitlist position. It also records when a student cancels their registration, when waitlisted students are sent an SMS notification, and who ultimately registers for the available spot. For detailed information, visit our support article here!
