Stripe Reader Won't Connect to Wi-Fi

If you are having challenges connecting your reader to wifi or you can connect your reader to wifi but cannot connect it to Union, please begin by preforming this test:

  1. Turn on your mobile hotspot
  2. Connect the reader to your hotspot
  3. Connect your POS to your hotspot
  4. Complete the step up

While we don't expect you to run your transactions over a hotspot, this can give us an indicator that it's not with the device itself. Here are some suggestions to see if you're able to resolve immediately.

Preform a Factory Reset

Hold down both blue buttons on each side for approx. 15s. The reader should restart on it's own.

  1. Swipe right from the left edge of the reader screen if you are not prompt to connect to wifi.
  2. Tap the Settings button and enter the admin PIN 07139
  3. From here, see if you can connect to your WiFi
  4. If so, continue with the step up process

If you are still having challenges, please reach out to Let us know what you have experienced after preforming this test or any test from our troubleshooting documentation.

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