Verify your Domain (Adding your DNS Records) for Customer.io
You’ve just been invited to Customer.io, now what? Well, friend, the world is at your fingertips. To get started, you'll need to authenticate your domain. Why? Although it’s just one piece of the deliverability puzzle (along with your copy and overall reputation), authenticating the domains you use for sending email from Customer.io will help your messages reach your users. Check out the blog post on Email Deliverability from Customer.io to know more about how it works.
Customer.io has a great video to checkout for step-by-step too and visit here for more information.
Step 1: Add your Sending Domain in Customer.io
- Click to view your Dashboard
- Click on Setup Messaging Channels
- Select Email
- Add Domain
*You can access this from your Customer.io Settings
Step 2: Add your Sender Details
You will need to include your sender details to ensure the domains match. Once your domain has been verified, you can add additional sender addresses.
*Sender email address MUST be the same as the domain added (i.e. Domain = customersetuptesting.com and sender email must end with @customersetuptesting.com)
| Add your Sender Information | Visual Support |
|---|---|
| Click Add From Address |
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Include your Sender Name and Sender Email Address |
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Step 3: Verify your Domain
Customer.io offers a step-by-step video to show you how to add this to your domain!
In Customer.io, click Verify your Domain
Open another tab (or Window) and sign-in to your hosting provider (i.e. GoDaddy). You will copy each record you see in Customer.io to your hosting provider. Below, you'll see which records you will need to include.
*Links for common providers
| Record Names/Requirements | Visual Support |
|---|---|
| 1 MX Record with (2) Unique Values: Please add BOTH You will be adding |
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| TXT Record (SPF Record) |
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| TXT Record (DKIM Record) |
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DMARC Record *As of Feb 1, 2024, we now check whether your DMARC policy meets new sending requirements from Gmail and Yahoo |
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Once you have added each record in to your domain, click Verify Domain.
This process can take up to 72-hours for them to register but you’ll see a green badge next to your domain letting you know it’s been verified. If the badge stays red after 72-hours go back to your DNS records and make sure that you pasted everything correctly. You can also try the tip above and see if the domain was duplicated in your records.
If you’re still having issues with verifying your domain, it’s best to reach out to your host provider directly. They’ll have more knowledge about DNS records for that specific platform.
Guides to DNS Records
There are plenty of hosts out there but these are the ones that we’ve seen used most often. If you need more information on locating or updating your DNS records you can review these articles from your specific host provider.
***If you don’t see that your DNS records have been verified within 72-hours of updating your DNS records, reach out to your host provider to figure out the next steps