Two-Factor Authentication (2FA) in Customer.io

If you find yourself confirming your email every time you log into Customer.io, it is likely related to the platform's Two-Factor Authentication (2FA) settings. This article will explain why you encounter this requirement and provide solutions to streamline your login process.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your login process. In addition to entering your password, you are required to confirm your identity using a second method—typically through an email or an authenticator app. While this enhances security, it can also lead to repeated email confirmations if not configured properly.

How to Simplify Your Login Process

To make your experience more convenient, we recommend using an authenticator app. Here's how it can help:

1. Download an Authenticator App: Apps like Google Authenticator, Authy, or Microsoft Authenticator can provide you with a verification code each time you log in, eliminating the need for email confirmations. At Union, we recommend using Salesforce for its user-friendly interface and features. Here’s the link for Google Play and here’s the link for iOS.

   
   

2. Enable Access: Most authenticator apps provide an option to remain logged in for up to 14 days or even a month, depending on the app. This means you won’t need to confirm your email every time you access Customer.io during that period.

   
   
3. Setup Instructions: Follow the guide provided by Customer.io to set up your authenticator app effectively, which you can access here. This will help ensure a seamless login experience.

For any further assistance, feel free to reach out to our support team at support@union.fit.