In-App Purchases

At Union, we want to ensure our clients can provide a seamless registration experience for their students. The app is designed for members/subscribers as they can seamlessly register for all classes and access replays.

In-App Purchase Limitations

There are certain limitations and considerations regarding in-application purchases and registration options that you should be aware of for non-members.

Union restricts in-application purchases to In-Person classes only due to the commission requirements imposed by Apple and Google. These platforms mandate a 30% commission on all digital products, including Livestreams and Replays, but exempt In-Person/physical products. As a result, most clients prefer not to lose 30% of their revenue or increase their prices by 30%, leading to the disabling of in-application purchases.

Important Changes

Apple recently tightened enforcement on June 26, 2022, affecting all future new applications and application revisions. This further restricts in-application purchase options for our clients.

In-App FAQ

Here are some frequently asked questions about In-App purchases and/or registrations. Please don't hesitate to reach out to support@union.fit.

FAQ	Response
Can a customer purchase a new pass if they're registering for an In-Person Class?	Yes
Do I need to do anything special for my passes so they appear in the app?	No, all of your passes should show in the app as available options to purchase if the customer is looking to register and purchase a new pass for In-Person. *Note: this has been updated as of 10/28/24. If you have any passes that were designed for the app only, you can update your passes to include all registration types.
What happens if a customer wants to register for an online class and they don’t have an active pass?	They will see a banner at the top of the app like this:
How does a customer register for an online class?	The customer can purchase it through their preferred browser (i.e. Chrome or Safari). If they are registering for an In-Person class in the app, they can purchase a class card (or subscription) in the app and then register for the online classes of their choice.
Why do you see online options if a customer can’t purchase and register in the app?	We retain the "register for livestream" or "play video" options because customers with an active pass or subscription can register using their existing pass type. While these options may seem redundant, they facilitate a smooth registration process for students who purchased a pass type from their browser.
Can you change the banner to tell customer’s to go to the web?	Due to the In-App purchase limitations, businesses who do not want provide the 30% commission to Apple or Google, blocks (or will not approve) apps that include a redirect for customers to make purchases outside of the app.
If a customer has a pass or subscription that allows any registration type, can they register for a class or replay?	Yes, as long as the pass gives them access. For example, a subscriber wants to register for a Vinyasa class. If the subscription can be used to register for the class, then yes. If they were to register for a retreat, while they may receive a discount, they will not be able to use the subscription to register for the retreat alone.
Are there alternative options?	To avoid in-app purchase limitations due to Apple's requirements, we recommend guiding your customers to add your Union website as a shortcut to their mobile or tablet device. This keeps them signed in and provides quick access from their home screen, resembling an app-like experience. Customers can see all available pricing options that suit their needs best. For more information, visit "Create a Shortcut on Your Home Screen."