Getting support as a teacher or admin

We all need a little help sometimes! Luckily, being available to assist teachers and studios is one of our top priorities here at Union.

We recommend using key word searches in our Helpdesk docs. We have tons! While most of our video tutorials are always included in the related article, you can also go directly to the source:

It's easy to reach out to us–just click the Support button against your user navigation bard (white) or send an email to Sometimes, it can be best to connect with a live person! We offer 1<>1 video support sessions with our CX Manager. Click to book some time but this link is always available in your Support drop down!

You'll always get a member of our team, and we'll do everything we can to respond to you within 2 business hours. For us, business hours means:

Mon: 9am - 6pm ET

Tues-Fri: 9am - 1pm ET & 2pm - 6pm ET 

Sat/Sun: 10am - 3pm ET

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