Testing your Network on iOS

If you've identified that your WiFi is working correctly and your speedtest is good, but are still encountering issues with livestreams dropping, there may be networking issues with your Internet provider deeper in their network (beyond your local connection). To test this in iOS, download an app called Nice Trace (it does cost $1.99, but we have yet to find an app that's clearer in identifying this issue).

When you load the app, put in live.union.fit into the top bar, and click the play button to the right:

Let the app run for approximately 1 minute, then take a screenshot. It should look something like this:

Email this to your Union Account manager or support@union.fit and we'll help you troubleshoot right away.