Pause Subscriptions

When a subscription is paused, future registrations outside the current billing period are canceled and the member is temporarily unable to register for performances or replays. If you're looking to pause a customer's subscription, Union currently offers three different options.

• Open Ended Pause
• Pause Until a Specific Date and Immediately Bill when Subscription Resumes
• Pause Until a Specific Date and Bill After Subscription Resumes (Choose Billing Start Date)

In this article, we outline the different use cases so you know which option is best for you and your customer! 

To initiate a pause, locate the members Union account and scroll to the Subscription block. Against the active subscription, click the drop-down arrow next to View and click Pause.

Open Ended Pause

If you have a customer who would like to pause their subscription but is unsure of when they will be able to return (i.e. injury), you can set an open-ended pause for them. 

Once you click "Pause", it will default to "Until Resumed by an Admin". Then click "Pause Subscription".

Pause Until a Specific Date & Immediately Bill when Subscription Resumes

If you have a customer who has a specific date for when they want their subscription to resume and immediately apply a charge when the subscription resumes, follow this path. 

Once you click "Pause" change the option to "Until a Specific Date". 

Once selected, a date selector will become available. Choose the date for when the subscription should become active again. 

After you add the date for activation, leave the "Billing Resumes" option to its default choice, "When Subscription Resumes". Then click "Pause Subscription". 

Pause Until a Specific Date & Bill After Subscription Resumes (Choose when the Billing Starts)

An example of this use case would look something like, a customer would like to pause their subscription for two weeks due to a vacation. They are asking if they can have their subscription become active when they come home and not be billed for the two weeks they were on pause. To do this, you can choose a new date each month that the student will be billed for their subscription, effectively giving them two weeks free.

Once you click "Pause", change the option to "Until a Specific Date".

Once selected, a date selector will become available. Choose the date for when the subscription should become active again. 

After you add the date for activation, click the drop-down arrow to select "After Subscription Resumes". 

A date selector will appear to choose when the billing will occur. Subscription will be billed immediately if resumed more than 1 month after pause. Setting this will start billing later than that, giving the customer a free period after resumption.

Once the date has been applied, click Pause Subscription

Resuming a Subscription

Whether a subscription is automatically resumed on a specific day, or manually resumed, the subscription's billing cycle is reset and the member is billed immediately (unless a chosen date was selected). 

If you did not choose a resume end date or your customer would like to remove their pause earlier than expected, you can manually change the status by clicking Resume