Experiencing challenges during your livestream? Don't worry; we're here to assist you in resolving these issues. Below, we provide some recommendations to help improve your streaming experience:
1. Access Past Registrations for Restreams
If your class has already ended, you can access the restream from your past registrations page. Restreams are available for 24 hours after the session concludes, allowing you to catch up at your convenience.
2. Update Your Device Software
Ensure your device has the latest software updates installed. This step can resolve compatibility issues that may affect your livestream experience.
3. Try a Different Browser
Switching to a different web browser, such as Safari or Chrome, may help improve the playback quality of the livestream. Sometimes, certain browsers perform better with streaming content.
4. Experiment with Different Devices
Consider trying a different device within your household, such as a phone or laptop, to see if the issue persists. Sometimes, the problem may be specific to one device.
5. Check Your Internet Connection
To ensure a stable connection, you can run a speed test at fast.com. This will help you determine if your internet connection meets the optimal requirements for streaming.
6. Ongoing Improvements
Rest assured, we are continuously working to enhance presenter upload speeds and address any issues that may arise during livestreams. Your feedback is invaluable in this process.
7. Explore On-Demand Options
If live-streaming continues to pose challenges, we recommend exploring our on-demand sessions. Unlike livestreams, on-demand sessions are pre-recorded and stored on Union. To access these classes, simply click the "Replays" section on your provider's Union page.
Should you encounter live-streaming issues or have any questions, please don't hesitate to contact us. You can reach our support team at firstname.lastname@example.org. Your communication helps us better understand and address the issues you're facing.
We're dedicated to ensuring you have a seamless and enjoyable experience with our live-streaming services. Your satisfaction is our top priority, and we appreciate your patience and feedback as we work to provide you with the best possible experience.