Livestream Troubleshooting (Students)

Experiencing challenges during your classes? Don't worry; we're here to assist you in resolving these issues. Below, we provide some recommendations to help improve your livestreaming experience:

1. Access Past Registrations for Restreams

If your class has already ended, you can access the re-stream from your past registrations page. Re-streams are available for 24 hours after the session concludes, allowing you to catch up at your convenience.

2. Update Your Device Software

Ensure your device has the latest software updates installed. This step can resolve compatibility issues that may affect your livestream experience.

3. Try a Different Browser

Switching to a different web browser, such as Safari or Chrome, may help improve the playback quality of the livestream. Sometimes, certain browsers perform better with streaming content.

4. Experiment with Different Devices

Consider trying a different device within your household, such as a phone or laptop, to see if the issue persists. Sometimes, the problem may be specific to one device.

5. Check Your Internet Connection

To ensure a stable connection, you can run a speed test at This will help you determine if your internet connection meets the optimal requirements for streaming.

6. Explore On-Demand Options

If live-streaming continues to pose challenges, we recommend exploring our on-demand sessions. Unlike livestreams, on-demand sessions are pre-recorded and stored on Union. To access these classes, simply click the "Replays" section on your provider's Union page.

Should you encounter live-streaming issues or have any questions, please don't hesitate to contact us. You can reach our support team at Your communication helps us better understand and address the issues you're facing.

We're dedicated to ensuring you have a seamless and enjoyable experience with our live-streaming services. Your satisfaction is our top priority, and we appreciate your patience and feedback as we work to provide you with the best possible experience.

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